Manufacturer Warranties Are Separate From Our Return Policy
Many of the products sold by Aqua Pool Supply include a limited warranty provided by the product manufacturer. Manufacturer warranty coverage is separate from Aqua Pool Supply's return policy.
Aqua Pool Supply is a retailer and reseller of pool and spa equipment. We are not the manufacturer of the products we sell, and we do not independently issue, approve, deny, or administer manufacturer warranties. Warranty eligibility, diagnosis, repair, replacement, reimbursement, and final claim approval are determined by the manufacturer according to its warranty terms.
If a product has been installed, used, or placed into service and is believed to be defective, the issue will generally need to be handled as a manufacturer warranty claim rather than a product return.
Aqua Pool Supply is happy to assist customers with locating purchase documentation and identifying the appropriate manufacturer warranty or service channel. However, Aqua Pool Supply cannot authorize a warranty replacement, warranty repair, labor reimbursement, or refund on behalf of a manufacturer unless the manufacturer has specifically authorized us to do so.
How Manufacturer Warranty Claims Work
Warranty procedures vary by manufacturer. Depending on the brand and product, the manufacturer may require the customer to contact the manufacturer directly, visit an authorized warranty/service center, have the equipment inspected by an authorized technician, or begin the claim through the original selling dealer.
Customers should be prepared to provide:
Proof of purchase or original sales receipt
Product model number
Product serial number
Date of purchase
Date of installation
Installer information, when applicable
Photos or videos showing the reported problem
Diagnostic information requested by the manufacturer
Do not discard the product, serial-number label, packaging, or defective component until the manufacturer has completed the warranty process or instructed you to do so.
Manufacturer warranties generally cover defects in materials or workmanship. They typically do not cover problems resulting from improper installation, incorrect application, improper wiring or plumbing, freeze damage, chemical or water-balance issues, misuse, lack of maintenance, normal wear, shipping damage, or unauthorized modification. Exact exclusions vary by manufacturer and product.
Pentair Warranty
For Pentair products purchased online, Pentair's current e-commerce warranty generally provides one (1) year of parts-only warranty coverage from the applicable warranty start date. Labor is generally not included for internet purchases.
Pentair Replacement Parts
Most purchased Pentair replacement parts currently carry:
Most replacement parts: 1-year manufacturer warranty
TEFC Super Duty pump motors: 2-year manufacturer warranty
Certain products, TradeGrade products, commercial products, consumable items, and specialty products may have different warranty requirements or coverage.
Pentair Whole Goods Purchased Online
For Pentair whole goods purchased through an online retailer, Pentair generally provides:
Most online purchases: 1-year parts-only manufacturer warranty
IntelliFlo SVRS variable-speed pumps: 2-year parts-only manufacturer warranty
Longer warranties advertised for professionally installed or bundled Pentair equipment may require purchase through a qualifying brick-and-mortar retailer, pool builder, or pool service professional and may not apply to an online purchase.
Pentair determines whether a product qualifies for warranty coverage. Product registration, proof of purchase, professional installation, or other documentation may be required depending on the product.
Hayward Warranty
Hayward divides its products into different warranty programs. Warranty coverage depends on the product line, model number, seller, and installation.
Hayward Open Line / W3 Whole Goods
Hayward Open Line products, including eligible W3 products approved for online sale through authorized sellers, currently receive parts-only manufacturer coverage generally as follows:
In-ground W3 whole goods: 3 years parts-only
Above-ground W3 whole goods: 2 years parts-only
Salt chlorination cells: 3 years parts-only
TracVac suction cleaners and The PoolCleaner robotic cleaners: 2 years parts-only
Hayward Expert Line and other dealer-specific products may have different sales-channel and warranty requirements.
Hayward Replacement Parts
Hayward purchased replacement-part coverage currently varies by the type of part:
Plastic goods, white goods, light bulbs, fuses, and many wearable items: 6 months parts-only
Electrical components and many components containing primarily metal: 1 year parts-only
XE Series Power Ends and single-speed Super Pump TEFC motors: 2 years parts-only
OmniPL Retrofit Kit: 3 years parts coverage and 1 year labor coverage
Normal wear components may have substantially more limited coverage and generally are covered only against manufacturing defects rather than normal wear and use.
Hayward warranty coverage is subject to Hayward's current warranty terms and seller-authorization requirements. Hayward makes the final determination regarding warranty eligibility.
Jandy / Fluidra Warranty
Jandy is a Fluidra brand. Jandy has significant restrictions regarding products purchased over the Internet.
Jandy Whole Goods Purchased Online
Under Jandy's current limited warranty, Jandy-branded whole goods purchased through the Internet or another e-commerce platform generally do not qualify for Jandy's manufacturer warranty.
Exceptions currently include certain:
Jandy valves less than 3 inches in diameter
Jandy replacement parts
Jandy pool product accessories
Because of these restrictions, many Jandy whole goods are offered by Aqua Pool Supply for in-store purchase only.
Jandy Whole Goods Purchased Through an Eligible Sales Channel
When all manufacturer requirements are satisfied, Jandy's standard residential manufacturer warranty generally includes:
Most Jandy whole goods: 1 year
Variable-speed pumps: 3 years
JXi heaters: 1 year
Heat pumps: 2 years
Heat-pump compressors and heat exchangers: 5 years
Nicheless underwater lights: 3 years
Complete electronic salt-water chlorine systems when the controller and cell are purchased and installed together: 3 years
Additional product-specific exceptions apply.
Jandy Replacement Parts
Purchased Jandy replacement parts generally carry:
Most purchased replacement parts: 90-day manufacturer warranty
Electronic salt-water chlorine-generator cells and electrodes: 1-year manufacturer warranty
Maintenance tools: 90-day manufacturer warranty
Fluidra determines warranty eligibility and may require professional installation and service documentation.
Polaris / Fluidra Warranty
Polaris is also a Fluidra brand but has its own warranty terms.
Polaris Whole Goods
Current Polaris manufacturer warranty coverage generally includes:
Most Polaris products: 1 year
Polaris robotic pool cleaners: 2 years
Battery-powered robotic pool cleaners: 2 years
Polaris commercial robotic cleaners: 3 years
Frames on Polaris in-ground pressure-side cleaners: 5 years
Wear-and-tear items such as bags, filter canisters, filter trays, tires, sweep hoses, scrubbers, surface disks, shoes, belts, rollers, brushes, and footpads are generally not covered as warranty items due to normal wear.
Polaris Replacement Parts
Purchased Polaris replacement parts generally carry:
Most purchased replacement parts: 90 days
Polaris pressure-cleaner Factory Rebuild Kits: 1 year
Electronic salt-water chlorine-generator cells and electrodes: 1 year
Fluidra makes the final determination regarding warranty eligibility, repair, or replacement.
Other Manufacturers
Aqua Pool Supply also sells products and replacement parts manufactured by other companies. Warranty periods and requirements vary significantly by manufacturer and by individual product.
Unless Aqua Pool Supply expressly states otherwise, any warranty advertised with a product is the manufacturer's limited warranty and not a separate warranty issued by Aqua Pool Supply.
Customers should review the warranty included with the product or the manufacturer's current warranty information for exact terms.
Important Warranty Disclaimer
Manufacturer warranty policies can change without notice. Warranty duration may also vary depending on the specific model, serial number, manufacturing date, purchase date, purchase channel, installation method, installer qualifications, residential or commercial use, product registration, and other requirements established by the manufacturer.
The information above is provided as a general summary for customer convenience. The manufacturer's current written warranty terms control in the event of any difference between this summary and the manufacturer's warranty documentation.
Aqua Pool Supply does not have authority to modify, extend, approve, or make exceptions to a manufacturer's warranty.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable federal, state, or local law.
